Order and delivery information
I understand that a personalized cremation urn with a hand-painted pet portrait is associated with very deep feelings. Therefore, you can be sure that you will receive a portrait that you will be 100% satisfied with. When I finish the portrait I show the photo before I send the package. if necessary, I will make any changes you ask me to. If after that you are not happy with my work, I will return 100% of your money.
For more details on my cancellation and return policy, please refer to the Guarantees & Payment.
I process orders for personalized urns for ashes first. Typically, the creation of such a portrait takes 3-4 days from the date of payment for the order and receipt of the photo from the customer. you can also order express delivery which takes only 4-5 business days. More details with this information you can get acquainted in Timing & Delivery.
Please contact me if you need to get the portrait earlier. We will find a compromise.